Refund Policy

🎮 DRAGONSTORE specializes in providing a wide range of digital products and online gaming services, including but not limited to the following:

• 🎮 Gaming Top-Ups, Virtual Currencies & In-Game Credits (Diamonds, Coins, UC, Genesis Crystals, Tokens, Game Points, and other virtual gaming currencies)
• 📱 Mobile Top-Ups, Internet Data Packages, Prepaid Recharges & Other Digital Products and Services
• 🎁 Digital Gift Cards, Redeemable Codes & Online Vouchers
• 🎬 Digital Entertainment, Online Streaming, Subscription Services & Other Virtual Entertainment Products

Refund requests may be considered and approved by DRAGONSTORE only when the following eligibility requirements and specified conditions are met:

• 💰 Refund Eligibility & Wallet-Only Policy:
  If your order cannot be completed successfully for any verified reason, including account ineligibility, Game ID issues, server restrictions, technical failures, system errors, payment processing problems, or unavailable stock, the eligible amount will be refunded exclusively to your DRAGONSTORE Wallet.

  ⚠️ Issues From DRAGONSTORE:
  If your order fails due to problems on our side, including technical errors, system malfunctions, server interruptions, processing failures, or temporary service unavailability, the amount for the unsuccessful and undelivered order will be credited to your DRAGONSTORE Wallet after verification.

  📦 Out-of-Stock or Unavailable Products:
  Sometimes digital products, gaming diamonds, special bundles, or top-up packages may become temporarily unavailable or out of stock. If your order cannot be fulfilled because the selected product is unavailable, the eligible amount will be returned to your DRAGONSTORE Wallet.

  🔍 Game ID Issues & Account Ineligibility:
  If your order fails because your Game ID is restricted, your account is not eligible for the selected product, your server or region is unsupported, or the game rejects the top-up request, the eligible amount for the unsuccessful order will be refunded to your DRAGONSTORE Wallet after verification.

  🎮 Game ID Verification vs. Top-Up Eligibility:
  A successfully verified Game ID only confirms that your account information is recognized by the system. It does not guarantee top-up eligibility. Your account must also meet the product's purchase requirements, account restrictions, and supported server or region conditions.

  🔄 One-Time Purchase Limits:
  Some digital products and special bundles can only be purchased once per account or during a specific period. If you have already reached the purchase limit and attempt to buy the same product again, the order may fail. In such cases, the eligible undelivered amount will be refunded to your DRAGONSTORE Wallet.

  🚫 No Bank, UPI or External Refunds:
  Regardless of whether an eligible order fails due to an issue from DRAGONSTORE or a customer account eligibility problem, all approved refunds are processed as DRAGONSTORE Wallet credits only. Refunds are NOT issued to bank accounts, UPI IDs, Google Pay, PhonePe, Paytm, or other external payment methods, except where required by applicable law.

  📌 Important Refund Conditions:
  Refunds apply to eligible unsuccessful, rejected, or undelivered orders after verification. Successfully delivered digital products are generally final and non-refundable. Customers must carefully check their Game ID, Server ID, account region, and product eligibility before ordering. Any refund rights provided by applicable consumer protection laws remain unaffected.

🚫 Non-Refundable Conditions: DRAGONSTORE will NOT approve or process refund requests under the following circumstances, subject to applicable consumer protection laws. Customers are strongly advised to review these conditions carefully before completing their purchases:

• ⚠️ Technical Issues & Stock Shortages:
  If an order cannot be completed due to technical failures, system errors, temporary stock shortages, or service interruptions, the eligible order amount will be refunded after verification.

  🔄 Product Eligibility & Purchase Limits:
  Some digital products have one-time purchase restrictions or limited purchase periods. If you have already purchased a restricted pack or your account is not eligible for the selected product, the order may fail. The amount for an unsuccessful and undelivered order will be returned to your DRAGONSTORE Wallet, subject to verification.

  💰 DRAGONSTORE Wallet-Only Refund Policy:
  All eligible refunds are credited exclusively to your DRAGONSTORE Wallet. Refunds are not issued to bank accounts, UPI IDs, Google Pay, PhonePe, Paytm, or other external payment methods, except where required by applicable law.

  📌 Important:
  Refunded wallet balances can be used to place new eligible orders on DRAGONSTORE. If an order fails due to a temporary technical issue, customers may retry after the issue is resolved and the refund has been credited. Avoid placing repeated orders while the original transaction is still processing.

💰 Automatic Refunds & Wallet Credit Policy:
At DRAGONSTORE, we provide an automatic refund system designed to make refunds faster, simpler, and more convenient. When an eligible order fails or is rejected by the processing system, the refund may be automatically credited to your DRAGONSTORE Wallet without requiring a separate refund request.

⚠️ When Will an Automatic Refund Be Issued?
An automatic wallet refund may be triggered when an order cannot be completed due to the following reasons:

• Purchase Limit Reached: Your account has already reached the maximum purchase limit for the selected product.
• Technical or System Errors: The order fails because of temporary server issues, processing errors, or other technical problems.
• Account or Product Ineligibility: Your Game ID, account, or region does not meet the eligibility requirements for the selected product.
• Duplicate One-Time Pack Purchase: You attempt to purchase a one-time-only bundle or special pack that has already been claimed.
• Product Unavailability: The selected product is temporarily out of stock or unavailable for delivery.

🔄 How Automatic Refunds Work:
When our system detects an eligible unsuccessful transaction, the order status will be updated accordingly, and the refundable amount will be credited automatically to your DRAGONSTORE Wallet. Most eligible refunds are processed promptly, although processing times may vary depending on system conditions. If your order is still processing, please avoid placing repeated orders until its final status is confirmed.

📱 How to Check Your Wallet Refund:

1. Open the official DRAGONSTORE website or app and log in to your account.
2. Tap the Profile Icon to access your account settings.
3. Select the Wallet option.
4. Check your Wallet Balance and Transaction History to confirm that the refund has been credited.

🎮 How to Use Your Refunded Wallet Balance:
Once your refund is credited, you can use the available DRAGONSTORE Wallet Balance to purchase another eligible digital product. You may also retry the original order after the issue has been resolved, provided your account meets the product's eligibility requirements.

🚫 Important Wallet Refund Information:
Automatically approved refunds are credited to your DRAGONSTORE Wallet only and are not transferred to bank accounts, UPI, Google Pay, PhonePe, Paytm, or other external payment methods, except where required by applicable law.

📌 Before Placing Another Order:
Always verify your Game ID, Server ID, registered region, account eligibility, and product purchase limits. Please remember that successful Game ID verification does not necessarily mean your account is eligible for every top-up product.

❤️ Our Commitment to Customers:
DRAGONSTORE is committed to providing a fast, transparent, reliable, and convenient refund experience. Our automatic wallet refund system helps customers recover eligible unsuccessful transaction amounts without unnecessary delays or manual support requests whenever automatic processing is available.

1. 💳 Duplicate Payment Refunds:
   If a customer accidentally makes multiple payments for the same order using the same QR code, the duplicate amount will be reviewed. Once verified, the eligible extra payment will be credited to the customer's DRAGONSTORE Wallet.

   📦 Failed Transactions & Non-Delivery:
   If payment has been successfully deducted but the purchased digital product has not been delivered, customers must contact DRAGONSTORE Support for verification. Confirmed unsuccessful or undelivered orders will be handled under our wallet refund policy.

   📋 Required Verification Details:
   Customers must provide their Order ID, transaction ID, payment confirmation screenshot, Game ID, Server ID, and any other information reasonably required to investigate the transaction.

   ⏰ Delivery & Reporting Deadline:
   If your digital product is not delivered within 10 minutes of placing an order, please contact our support team. Delivery-related issues should be reported within 24 hours of placing the order. Claims submitted after this period may be declined under our policy, subject to applicable consumer protection laws.

   📱 Customer Support:
   WhatsApp: +91 8653757889
   Support Hours: 10:00 AM - 10:30 PM IST

💰 Partial Refunds, Order Replacements & Eligibility Conditions:
Under certain circumstances, DRAGONSTORE may provide partial refunds, replacement products, or alternative resolutions depending on the nature of the issue, order fulfillment status, and product eligibility. If only part of your order is successfully delivered, you will receive a refund for the undelivered portion only. Successfully delivered products are considered completed and are generally non-refundable.

🎮 Example: MLBB Weekly Diamond Pass Purchase Limit:
Suppose you have already purchased 7 Weekly Diamond Passes and your account currently allows a maximum of 10 active Weekly Diamond Passes. You then place another order for 4 Weekly Diamond Passes.

In this situation, only 3 Weekly Diamond Passes can be successfully delivered because your account reaches its maximum limit of 10. The remaining 1 Weekly Diamond Pass cannot be delivered due to the game's purchase limit restriction.

📦 Partial Order Completion:
Your order will be treated as partially completed. The 3 successfully delivered Weekly Diamond Passes will remain credited to your game account, while the unsuccessful portion will be identified for a partial refund.

💰 Automatic Partial Wallet Refund:
If 3 out of 4 Weekly Diamond Passes are successfully delivered, only the amount corresponding to the 1 undelivered Weekly Diamond Pass will be refunded automatically to your DRAGONSTORE Wallet once the unsuccessful transaction is confirmed by our system. You will not receive a refund for the 3 passes that were successfully delivered.

📋 Check Your Order History:
Customers can check their DRAGONSTORE Order History to review the order status and identify which products were successfully delivered and which could not be completed. Once processing is finalized, the order details will reflect the applicable delivery and refund status.

🔄 Other Reasons for Partial Refunds:
Partial refunds may also apply when an order is only partially fulfilled due to technical issues, product stock shortages, server restrictions, account eligibility problems, processing failures, or game-imposed purchase limits. Only the verified undelivered portion of the order will be eligible for a refund.

🎁 Replacement Products & Alternative Solutions:
In certain eligible cases, DRAGONSTORE may offer a replacement product or another suitable resolution if the originally purchased product cannot be delivered. Any replacement must meet the customer's account eligibility and product requirements. Replacement options are subject to availability and verification.

🚫 Important Wallet-Only Refund Notice:
All approved partial refunds will be credited exclusively to your DRAGONSTORE Wallet. Refunds will NOT be transferred to bank accounts, UPI IDs, Google Pay, PhonePe, Paytm, or other external payment methods, except where required by applicable law.

⚠️ Important Customer Reminder:
Before purchasing multiple Weekly Diamond Passes or other limited products, please check your account's current purchase limits and eligibility. If your order is partially completed, please check your Order History and Wallet Transaction History before placing another order. Do not repeatedly purchase a product after reaching its maximum allowed limit.

❤️ DRAGONSTORE Customer Assurance:
We are committed to ensuring that customers are charged only for successfully delivered products. Eligible undelivered portions will be refunded according to our Refund & Returns Policy. Our goal is to provide transparent order tracking, accurate partial refunds, and a reliable digital purchasing experience.