Refund & Returns Policy

Understanding our refund process

Dragon Store remains committed to exceptional customer service standards. Our Refund and Returns Policy details the eligibility criteria and process guidelines for digital product refund requests submitted through our premium gaming marketplace and top-up platform.

Important: 24-Hour Window

Refund claim submission requires completion within 24-hour post-purchase timeframe. Orders exceeding this window receive automatic completion status classification. Claims beyond 24-hour threshold cannot be processed under any circumstances.

1. Nature of Digital Products

Our platform specializes in delivering digital goods and services:

  • Gaming credits and virtual currency (diamonds, coins, etc.)
  • Prepaid mobile top-ups and data subscriptions
  • Electronic vouchers and digital gift cards
  • Additional digital gaming and entertainment products

Digital delivery's instantaneous and irreversible characteristics limit refund availability to specifically defined scenarios detailed throughout this policy document.

2. Non-Delivery of Diamonds or Products

If you do not receive your diamonds, top-up, or digital product within 10 minutes of purchase:

Required Immediate Actions:

  1. Initiate WhatsApp contact instantly at 8653757889
  2. Submit order identification number and transaction documentation
  3. Attach payment verification screenshots when accessible
  4. Declare game identifier or account credentials utilized for purchase

Critical Deadline: If support is not contacted within 24 hours of purchase, we will consider your order completed and successfully delivered. No refund requests will be accepted after this time frame.

3. Refund Eligibility Criteria

Refund authorization applies under these qualifying circumstances:

Delivery Failure

Virtual goods (diamonds, coins, currency) remain absent from game accounts post-payment verification, with support notification occurring within 10-minute window.

Platform Malfunction

System-side technical failures preventing delivery completion, confirmed through internal investigation and diagnostic procedures.

Duplicate Billing

Multiple identical charges processed for single orders due to payment gateway anomalies, with excess charges qualifying for automatic refund processing.

Incorrect Fulfillment

Delivered products mismatching order specifications (denomination errors, game misalignment), substantiated through documented proof verification.

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Incorrect Game ID Provided

If you entered the wrong game ID, user ID, or server information during checkout, and the product was delivered to that account.

Product Successfully Delivered

If the digital product was successfully credited to your account as confirmed by our system and game provider records.

Change of Mind

If you simply changed your mind after purchase or no longer need the product.

Banned or Suspended Accounts

If your game account is banned, suspended, or blocked by the game publisher after the product was delivered.

Request After 24 Hours

If you contact support more than 24 hours after purchase, regardless of the reason.

5. How to Request a Refund

WhatsApp Support Only

Refund requests are only accepted via WhatsApp. We do not process refund requests submitted via email or other communication channels.

Step-by-Step Process:

  1. Contact us on WhatsApp at +91 8653757889
  2. State clearly that you are requesting a refund
  3. Provide the following information:
    • Your order ID or transaction ID
    • Payment confirmation screenshot
    • Game ID or account details used
    • Detailed description of the issue
    • Screenshots showing non-delivery (if applicable)
  4. Wait for our support team to verify your request
  5. Our team will investigate and respond within 24-48 hours

6. Refund Processing Time

Approved refund processing timeline:

  • Internal processing completes within 5-7 business days post-approval
  • Credits return to original transaction payment method
  • Financial institution processing adds 3-5 business days typically
  • Completion confirmation dispatches automatically upon processing finalization

Timeline Notice: Complete refund receipt spans 7-12 business days combined, subject to banking institution and payment processor variables.

7. Partial Refunds or Replacements

In certain cases, we may offer:

  • Partial Refund: If part of your order was delivered successfully
  • Store Credit: As an alternative to cash refund for faster resolution
  • Product Replacement: Re-delivery of the same product if initial delivery failed

The specific resolution offered will depend on the circumstances of each case and will be determined by our support team after investigation.

Contact Us for Refunds

For any refund or return inquiries, please contact us exclusively through:

WhatsApp Support

+91 8653757889

Support Hours: Available 24/7 for urgent issues
Response Time: Within 24-48 hours

This refund policy is subject to change without prior notice. By making a purchase on Dragon Store, you acknowledge that you have read and agree to this Refund and Returns Policy.